1. What makes you different from other spas and massage providers?
MoCee Day Spa specializes in combining the best of Eastern and Western massage techniques. You can expect professional quality services from our licensed and certified massage therapists, many of whom developed their skills in Asia. We offer the genuine experience of Eastern massage with the friendly service and welcoming atmosphere you want and expect.
Please note that we provide genuine Eastern massage with massage therapists recruited directly from Asia, they are fully licensed and skilled but may not speak fluent English.
2. Do I need an appointment?
An appointment is preferable, especially if requesting a certain time or therapist. We do accept walk-ins, as available. Demand for appointments can be expected to be high on weekends and around holidays. For your greater convenience you can also register online before you arrive.
3. How early should I check in for my scheduled appointment?
We recommend check-in at least 10 minutes prior to your appointment. This will allow you enough time to register, change your clothing and relax for a few minutes before your spa treatment begins.
4. Where will I keep my personal items?
Our treatment rooms allow space for changing clothes. If you should need to leave the room for any reason, you can inform the counter.
5. How should I dress for my treatment?
Many clients prefer to remove all clothing. A sheet or towel will be used to drape the body, exposing only the part of the body that is being worked on. However, your comfort is paramount; if you wish to wear underwear, it’s okay!
6. What is your gratuity policy?
Gratuities are not included in our prices, but they can be paid in cash or added onto charge cards. We are often asked about the appropriate gratuity. If your service reached your expectations, you might use 15% to 20% as a benchmark.
7. What are your payment policies?
Appointments must be reserve with a credit card or gift card number. Payment may be made in advance or at the time of service. We accept cash and all major credit cards for services and for gratuities.
You can also provide your credit card information via our website here
8. Can I request a particular therapist?
Yes. Some clients may prefer a particular therapist’s style. Other clients may want to try the styles of different therapists. If you have a preference, please let us know.
9. Can I tell my massage therapist how much intensity I would like?
Yes. And we encourage you to do so. Your comfort and satisfaction are the most important to us. Even regular customers may have some days that you want strong pressure but another day you may want just a gentle massage. And please feel free to inform your massage therapist at any point if you have any discomfort or would prefer a more vigorous massage so he/she may adjust accordingly.
10. What is your cancellation policy?
We know that emergencies come up, but we ask that you give us 24 hours’ notice of any changes or cancellations. If less than 24 hour’s notice is given, we charge half of the rate for the service scheduled. For no shows, we charge the entire rate for the service scheduled.
For groups of three to five and all packages there is a 48 hour cancellation policy, and for groups of six or more, the cancellation policy is at least one week. Our event coordinators will review policies with you.
11. What if I am late for my appointment?
If you’re running late for your appointment, please call us and we will try to make adjustments so that you can enjoy all of the time that was scheduled. However, please understand that this won’t always be possible. If you are late, you will be responsible for payment for the entire service that was scheduled
12. What if I have special health conditions?
Please notify a spa professional before scheduling your appointment and they will suggest a plan that’s right for you.
MoCee Day Spa thanks you for your patronage and hopes that your visit was amazing.
We’ve answered some FAQs below, but if you have others, don’t hesitate to call or email us.
